Technology

What has really made this type of support possible is the take up of broadband technology. Since broadband is always connected it's easy to install mechanisms allowing remote control and online communication.

We will ensure that a suitable chat client is installed on your machines. We either use MSN messenger or (if you prefer) a third party chat client. We can also setup voice over IP (Skype) if you wish.

We use sophisticated and secure remote control technology to access your machines. Either making use of technology built into windows (Remote Assistance and Remote Web Workplace) or by supplying a tool such as UltaVNC or GotoMyPC.